Idnow Serial Number Install [top] · Instant

Before you attempt an install, you must identify which IDnow product you are using. The term "serial number" applies differently across the IDnow portfolio.

How to Locate and Install Your IDnow Serial Number: A Complete Guide idnow serial number install

Installing the IDnow app for video identification? One of the most common stumbling blocks is the Serial Number input. Here is the golden rule: The Serial Number is provided by the company you are verifying for (e.g., your bank or telecom provider), NOT found on your ID card. Before you attempt an install, you must identify

| Problem | Likely Solution | |---------|----------------| | | Double-check for typos, dashes, and case sensitivity. Ensure environment (Sandbox vs Production) matches. | | No webhook received | Check that your endpoint is public, HTTPS, and responds with 200 OK . | | Serial number not active | Some serials require manual approval by IDnow. Contact support. | | CORS/network error | Whitelist IDnow API domains in your backend proxy or CORS policy. | One of the most common stumbling blocks is

A: Docker containers reset filesystems on restart. You must pass the serial number as an environment variable in your docker run command: docker run -e IDNOW_SERIAL="YOUR_CODE" idnow/connector:latest