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While competitors offer complaint logging, iService offers . When a user raises a "Voltage Fluctuation" ticket, the system immediately displays: "Assigned to Lineman ID 452. Expected resolution: 4 hours. Your position in queue: 3." If the SLA is breached, the portal auto-generates a discount coupon applicable to the next bill.

iService serves as Tata Power’s central digital platform, offering over 12 million consumers in Mumbai, Delhi, and Odisha a paperless, integrated experience for managing electricity, rooftop solar, and EV charging. Features include a seven-day new connection service, detailed usage analytics, self-meter reading, and smart home automation integration via the My Tata Power App. Explore the full range of services at the Tata Power Customer Portal . EZ Does It | Tata group iservicetatapowercom exclusive