of the Customer Module introduces under-the-hood improvements that directly affect connection reliability and peripheral support.
With great power comes great responsibility. Redirecting USB devices across the internet exposes organizations to risk if not configured properly. Version 197 addresses this head-on: Version 197 addresses this head-on: The workflow for
The workflow for a remote session using version 1.9.7 is straightforward: Version 197 addresses this head-on: The workflow for
: The module is a portable, light-weight application that customers can run without needing administrative installation rights. Broad Device Support Version 197 addresses this head-on: The workflow for
: Some variations of v1.9.7 include an "Auto Connect" feature that eliminates the need for the customer to manually click "Connect" once configured. How to Use the Customer Module (Step-by-Step) For a successful remote session, follow these steps:
: Uses TLS 1.3 encryption to protect data transmitted between the customer and technician.