Retraso igual o superior a 60 minutos: devolución del 50% Retraso superior a 90 minutos: devolución del 100% Punctuality commitment - Renfe trains
Claims must be made within 3 months of the travel date. Retraso igual o superior a 60 minutos: devolución
Important: As of July 1, 2024, Renfe updated its compensation policy to match market competitors. 100% Refund: For delays of more than 90 minutes (for AVE, Alvia, Euromed, Intercity). 50% Refund: For delays exceeding 60 minutes (for AVE, Alvia, Euromed, Intercity). Avant Trains: 50% Refund: For delays exceeding 60 minutes (for
Para trenes , el compromiso IA11 aplicado en 2021 establecía: If a train is delayed by more than
Para realizar la consulta del menú de indemnizaciones automáticas IA11 2021, debes cumplir con los siguientes requisitos:
The "IA11" reference generally denotes an internal procedural instruction that outlines the parameters for automatic compensation. Under Spanish law and European Regulation (EC) No 1371/2007, passengers are entitled to compensation for delays. If a train is delayed by more than 60 minutes, the passenger is typically entitled to a refund of 50% or 100% of the ticket price, depending on the length of the delay.
Sí, pero con retrasos medidos desde la llegada a la estación final. Si el retraso ocurre en territorio europeo, aplica el reglamento 2021/782 en su totalidad.