Mark didn't cheer. He breathed. He navigated back to the console, entered the new credentials, and watched as the dashboard bloomed into green health status circles. The drawbridge was down. The network was his again. If you'd like to turn this story into a step-by-step guide , let me know: SEPM version (14.x is the most common) If you have access to the server's OS (Windows or Linux) I can give you the exact commands to get back in.
Securely store the SEPM "admin" credentials in a company-approved password manager. symantec endpoint protection manager reset admin password
If you're having trouble locating the installation directory or if the batch file isn't working, Mark didn't cheer
This is the standard recovery method if an email server is configured for your management console. Open the logon screen. Click the Forgot your password? link. Enter the user name for the account you need to reset. The drawbridge was down
If you prefer using the command line or the .bat file is missing, you can use the reset-password.exe utility.